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Frequently Asked Questions

  • Do I have to register and create an account to use KnowActions?
    Yes, you need to create an account so we can retain a record of your actions, the actions you assigned to others, and the list of users in your community.
  • How do I register and create an account on KnowActions?
    To register on the KnowActions app download and install KnowActions from the Play Store if using an Android device or the App Store if using an iOS device. Once the app has downloaded and been installed on your device open the KnowActions app and create a KnowActions account using the Sign-Up link at the bottom of the screen. This will open the Create Account page. To create your account, enter your Email address, chosen Password and Username before tapping ‘SIGN UP.’
  • How do I login?
    Once you have registered on KnowActions and created an account you can login by opening the app. The Welcome Back screen will open. Enter your Email address and Password before tapping LOGIN. After logging in the My Actions page will open. Once you have logged in you will remain logged in unless you Log Out using the Log Out button in the Side Menu.
  • How do I change my password?
    To change your password, access the side menu by tapping your profile photo, or blank avatar, at the top right of the screen. Then tap on My Account to open account settings. Tap on Change Password to change your password. You will be asked to enter your current password before entering a new password and confirming it.
  • How do I change my profile photo?
    To change your profile photo, or to add a profile photo, access the side menu by tapping your current profile photo, or blank avatar, at the top right of the screen. Then tap on My Account to open account settings. Tap on the current profile photo, or blank avatar, to change or add a profile photo. You can upload a photo from your devices gallery or use your camera to take a photo.
  • What is my community?
    Your community is the environment in which you assign and get assigned meeting actions, and which you can invite users to as you need.
  • How do I invite other users to my community?
    To invite other users to your community, access the side menu by tapping your profile photo, or blank avatar, at the top right of the screen. Then tap Manage Users. This will open your community page. To invite another user, tap the Invite User button. You can invite users using their username if they are already using KnowActions or by entering an email address. Invited users will show as pending until they accept the invitation. Once they accept the invitation they will show in your community.
  • How do I assign an action to another user in my community?
    To assign an action tap the add icon at the bottom of the My Actions page: This Icon can also be accessed on the Actions Assigned by Me page and the Meeting Actions page. After tapping the add icon the Record Actions page will open. To add an action, you can tap the edit icon to add an action by entering text: or tap the microphone icon to record an action using the speech to text function: Use the + icon to assign to another user and the calendar icon to add a due date. Save the action then use the Share button at the bottom of the screen to assign to the chosen user.
  • How do I move an action from ‘To Do’ to ‘Done’?
    When an action has been assigned by another user to you it will appear on the My Actions page in the ‘To Do’ list, and the ‘To Do’ button will be coloured blue. Drag the action to the right and the action will populate the ‘On- Hold’ list. The ‘On-Hold’ button will now have a number in it. If this is the only action assigned to you this number will be one. If there is already one action in this list this number will increase to two. Tap the ‘On-Hold’ button to open the action. The ‘On-Hold’ button will turn blue, and the action can be dragged to the right to populate the ‘In Progress’ list. Once you have completed this action you can move it to Done. Tap the ‘In Progress’ button, which will turn blue and drag the action to the right and the action will populate the ‘Done’ list. In this way actions can be tracked as they progress
  • How do I leverage speech-to-text?
    You can use Speech-to-Text to easily enter and assign meeting actions: press the Speech-to-Text button when creating an action and keep it pressed while you describe the action you want to create. You can even assign it via Speech-to-Text by using the expression 'at [username]', which will translate to @[username] and automatically assign the action to the user whose username you vocalised. The free plan leverages your devices local speech-to-text functionality. Paid plans leverage more advanced Speech-to-text functionality.
  • Can I assign actions to anyone?
    You can assign actions to anyone in your Community. In order to add people to your Community, invite them by finding them in the KnowActions general directory, or by sending them an invitation via email Once they have accepted your invitation, they are part of your Community and you can assign actions to them as needed. You cannot assign actions to users outside your Community, as they have not accepted an invitation and authorized you to do so.
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